bg366 Privacy Policy
Your personal information is our top priority — we protect your privacy through SSL encryption and strict data security measures.
- 1. Introduction & Scope
- 2. Types of Information Collected
- 3. How We Collect Information
- 4. Purpose of Using Information
- 5. Disclosure of Information & Third Parties
- 6. Cookies & Tracking
- 7. Data Security Measures
- 8. Your Rights
- 9. Data Retention Period
- 10. Protection of Minors
- 11. Policy Changes
- 12. Contact
1 Introduction & Scope
This Privacy Policy ("Policy") is established by the bg366 platform ("we", "our", or "bg366") and applies to all users ("you" or "user") of the website https://bg366.lat.
bg366 is a safe and reliable online gaming platform for gaming users in Bangladesh. By using our services, you are considered to have accepted the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our services.
The purpose of this Policy is to transparently inform you about what information we collect, why we collect it, how we use it, and what steps we take to protect your information.
2 Types of Information Collected
bg366 may collect the following types of information:
2.1 Identity Information
- Full name and date of birth
- National ID or passport number (for identity verification)
- Username and password (stored in encrypted form)
2.2 Contact Information
- Email address
- Mobile number
- Residential address (if applicable)
2.3 Financial Information
- Payment method details — bKash, Nagad, Rocket, or Upay account information
- Transaction history, deposit and withdrawal records
- Balance and bonus information
2.4 Activity Information
- Gaming history, betting patterns, and session data
- Login times and device information
- Preferences and settings configured on the platform
2.5 Technical Information
- IP address and browser type
- Device identity and operating system
- Cookies and session data
3 How We Collect Information
We collect information through the following methods:
- Registration Form: Information you provide directly when creating an account.
- Transaction Processing: Payment information automatically collected during deposits and withdrawals.
- Platform Usage: Information collected while playing games, placing bets, and contacting support.
- Automated Technology: Technical information automatically collected through cookies, pixel tags, and log files.
- Identity Verification Services: Information received from third-party verification agencies as part of the KYC (Know Your Customer) process.
4 Purpose of Using Information
bg366 uses the collected information for the following purposes:
4.1 Service Delivery & Operations
- Account registration, identity verification, and keeping services active
- Processing deposit and withdrawal transactions
- Personalizing the gaming experience
- Managing bonuses and promotional offers
4.2 Security & Compliance
- Detecting and preventing fraud, money laundering, and other illegal activities
- Ensuring account security
- Implementing responsible gaming policies
- Age verification (services available to users 21+ only)
4.3 Customer Service
- Providing 24/7 live chat and email support
- Resolving account-related issues
- Sending important notifications and updates
4.4 Improvement & Analytics
- Improving platform performance and user experience
- Analyzing gaming preferences to provide personalized recommendations
- Identifying and resolving technical issues
5 Disclosure of Information & Third Parties
bg366 may share your information with third parties in the following limited circumstances:
5.1 Payment Processors
Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. The privacy policies of these mobile financial services apply.
5.2 Technology Partners
Session-related information may be shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, and others to operate games. This is limited to information necessary for game operation only.
5.3 Legal Obligations
We may be required to disclose information under court orders, requests from investigating authorities, or applicable law.
5.4 Business Transfers
In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify users in advance.
6 Cookies & Tracking
Cookies and similar technologies are used on the bg366 website. Cookies are small text files stored in your browser that help remember your session information.
6.1 Essential Cookies
These cookies are essential for the basic functionality of the platform — maintaining login sessions, ensuring security, and processing transactions. These cookies cannot be disabled.
6.2 Functional Cookies
Used to remember your preferred language, game settings, and interface preferences.
6.3 Analytics Cookies
Collect anonymous statistics to monitor and improve platform performance. There is an option to disable these cookies through your browser settings.
You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
7 Data Security Measures
bg366 employs industry-standard technical and organizational measures to protect your personal and financial information:
7.1 Encryption Technology
- SSL/TLS Encryption: All data transfers between the website and servers are secured through SSL encryption.
- Password Hashing: Your password is never stored in plain text; strong hashing algorithms are used.
- Database Encryption: Databases storing sensitive information are protected by encryption technology.
7.2 Access Controls
- Minimum necessary access policy — only authorized personnel can access the required information.
- Two-Factor Authentication is used across systems.
- Regular access reviews and audits are conducted.
7.3 Monitoring & Response
- Systems are monitored around the clock for suspicious activity.
- A dedicated response plan is in place to handle security incidents.
- Regular security testing and vulnerability assessments are conducted.
8 Your Rights
As a bg366 user, you have the following rights:
8.1 Right to Access
You may request to know what personal information we hold about you. We will provide this information within a reasonable time.
8.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, information related to legal obligations, ongoing disputes, or fraud prevention may need to be retained.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain processing activities.
8.5 Right to Data Portability
Where applicable, you may request that your data be provided in a structured, commonly used format.
To exercise the above rights, contact us at [email protected] or through our 24/7 live chat.
9 Data Retention Period
How long bg366 retains your data depends on the type and purpose of the data:
- Account Information: Retained for as long as the account is active and for a defined period after closure to meet legal obligations.
- Transaction Records: Retained for as long as required by financial regulations and audit needs.
- Communication History: Retained for as long as necessary for support interactions and dispute resolution.
- Technical Logs: Retained for a limited period for security monitoring and system improvement.
- Fraud Prevention Data: May be retained for an extended period as needed for risk assessment.
Once the defined retention period ends, data is securely deleted or anonymised.
10 Protection of Minors
bg366 strictly provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors.
Age is verified during the registration process. If we become aware that a user is under 21, that account will be immediately closed and any collected data will be deleted.
11 Policy Changes
bg366 reserves the right to update or modify this privacy policy at any time. If significant changes are made to the policy, we will notify you in the following ways:
- A notice will be published on the website.
- A notification will be sent to your registered email address.
- A change notification will be displayed when you log in to the platform.
Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. The date of the policy change will always be displayed at the top of the page.
Previous versions will be provided upon request. If you do not wish to continue using the service after a policy change, please contact support to close your account.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:
Upon receiving a data protection request, bg366 will respond within a reasonable timeframe. Additional verification may be required for complex requests.
Thank you for reading this privacy policy. bg366 places the highest importance on your trust and privacy. Enjoy gaming safely on our platform.